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#2239302e}.message-action-selected::selection,.message-action-selected *::selection{color:inherit;background:#508c7447}.message-action-menu{position:fixed;z-index:420;width:154px;padding:5px;border:1px solid rgba(31,46,42,.1);border-radius:6px;background:#fff;box-shadow:0 10px 28px #18221f2e}.message-action-menu button{width:100%;height:36px;padding:0 10px;display:flex;align-items:center;gap:8px;border:0;border-radius:4px;color:#49534f;background:transparent;cursor:pointer;font-size:12px;text-align:left}.message-action-menu button:hover,.message-action-menu button:focus-visible{outline:0;background:#f1f5f2}.message-action-menu button.danger{color:#a53f3f}.message-action-menu button small{margin-left:auto;color:#a0a8a4;font-size:10px}.message-action-menu.touch{min-width:132px;padding:4px;display:flex;overflow:visible;border:0;border-radius:8px;color:#fff;background:#1f2321f5;box-shadow:0 8px 24px #0000003d}.message-action-menu.touch button{width:62px;min-width:62px;height:36px;flex:0 0 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button{width:31px;height:31px;flex:0 0 31px;padding:0;display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:4px;color:inherit;background:transparent;cursor:pointer}.video-preview-controls button:hover{background:#ffffff24}.video-preview-controls button:disabled{opacity:.42;cursor:default}.video-preview-controls time{min-width:32px;font-variant-numeric:tabular-nums;font-size:11px;text-align:center}.video-preview-controls input[type=range]{min-width:0;flex:1;accent-color:#fff;cursor:pointer}.video-preview-error{position:absolute;top:50%;left:50%;padding:7px 10px;border-radius:5px;color:#fff;background:#0c100eb8;font-size:12px;transform:translate(-50%,-50%)}@media(max-width:520px){.image-preview-toolbar{justify-content:center}.image-preview-toolbar button{min-width:38px;height:38px;padding:0 9px}.image-preview-toolbar .image-preview-scale{min-width:52px}.image-preview-stage{top:max(58px,calc(env(safe-area-inset-top) + 48px))}.media-video-play{width:46px;height:46px}.video-preview-main-play{width:60px;height:60px}.video-preview-controls{min-height:42px;padding:6px 7px;gap:4px}.video-preview-controls time{min-width:29px;font-size:10px}.video-preview-controls button{width:29px;height:29px;flex-basis:29px}}.visitor-footer{position:relative;z-index:2;max-height:min(42%,310px);flex:0 0 auto;overflow-y:auto;padding:clamp(9px,1.7dvh,12px) clamp(13px,1.56vw,20px) calc(clamp(10px,2.08dvh,15px) + env(safe-area-inset-bottom));border-top:1px solid #eee;background:#fff}.visitor-footer>p{margin:8px 0 0;color:#b0b5b2;font-size:9px;text-align:center}.visitor-send-error{margin:0 0 8px;padding:6px 9px;border-radius:5px;color:#9d4d3b;background:#fff0ea;font-size:10px;text-align:center}.visitor-footer{position:relative}.composer{min-height:86px;display:grid;grid-template-columns:auto 1fr auto;gap:6px;align-items:flex-end;padding:10px 12px;border:1px solid #dde2dd;border-radius:6px;background:#fff}.composer{position:relative}.drop-media-overlay{position:absolute;z-index:4;top:7px;right:7px;bottom:7px;left:7px;display:flex;align-items:center;justify-content:center;gap:9px;border:2px dashed #79a696;border-radius:5px;color:var(--green);background:#f0f8f4f5;font-size:12px;font-weight:600;pointer-events:none}.pending-media{min-width:0;min-height:58px;margin:0 0 8px;padding:5px 6px;display:flex;align-items:center;gap:9px;border:1px solid #d9e3dd;border-radius:5px;background:#f5f8f5}.pending-media img,.pending-media video{width:46px;height:46px;flex:0 0 46px;border-radius:4px;object-fit:cover;background:#dfe5e1}.pending-media>span{min-width:0;flex:1;display:flex;flex-direction:column;gap:3px}.pending-media strong,.pending-media small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pending-media strong{color:#45524d;font-size:11px;font-weight:600}.pending-media small{color:#89938e;font-size:9px}.pending-media button{width:30px;height:30px;flex:0 0 30px;padding:0;display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:4px;color:#79837f;background:transparent;cursor:pointer}.pending-media button:hover{color:#9e4e3d;background:#f9ebe6}.staff-image-message{position:relative;display:block}.copy-media-button{position:absolute;right:7px;bottom:7px;width:31px;height:31px;display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:5px;color:#fff;background:#182420b3;box-shadow:0 2px 8px #00000024;cursor:pointer;opacity:0;transition:.18s ease}.staff-image-message:hover .copy-media-button,.copy-media-button:focus-visible{opacity:1}.composer-compact{min-height:61px;display:flex;flex-direction:column;gap:0;padding:0;border:0;border-radius:0;background:transparent}.composer-compact .icon-button,.composer-compact textarea,.composer-compact .pending-media,.composer-compact .media-choice-menu{transition:none;animation:none}.composer-row{width:100%;min-height:61px;display:grid;grid-template-columns:1fr auto auto;gap:11px;align-items:center}.composer-tools{display:flex}.media-choice-menu{--media-panel-height: calc(142px + env(safe-area-inset-bottom)) ;width:100%;height:var(--media-panel-height);min-height:0;overflow:hidden;padding:18px 22px calc(18px + env(safe-area-inset-bottom));display:grid;grid-template-columns:repeat(4,64px);align-items:start;gap:20px;border-top:1px solid #e6e6e6;background:#f7f7f7}.media-choice-menu button{width:64px;min-height:90px;padding:0;display:flex;flex-direction:column;align-items:center;justify-content:flex-start;gap:8px;border:0;border-radius:9px;color:#555;background:transparent;cursor:pointer;font-size:12px}.media-choice-menu button:hover{background:#ededed}.media-choice-menu small{font-size:12px}.media-choice-icon{width:54px;height:54px;display:inline-flex;align-items:center;justify-content:center;border:1px solid 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.composer-tools{position:relative}.visitor-add-button{width:32px;height:32px;color:#111;border:2px solid #111;border-radius:50%}.visitor-add-button:hover{color:#111;background:#fff}.visitor-send-button{grid-column:3;grid-row:1;width:92px;height:50px;border-radius:25px;color:#999;background:#f2f2f2;font-size:17px;font-weight:500}.visitor-send-button:not(:disabled){color:#fff;background:#1eaa69}.send-button:disabled{color:#a9afac;background:#ebeeeb;cursor:not-allowed}.emoji-menu{position:absolute;z-index:8;right:8px;bottom:calc(100% + 9px);width:236px;padding:9px;display:grid;grid-template-columns:repeat(4,1fr);gap:4px;border:1px solid #dfe4df;border-radius:7px;background:#fff;box-shadow:0 12px 30px #1b2e2824}.emoji-menu button{height:38px;padding:0;border:0;border-radius:5px;background:transparent;cursor:pointer;font-size:19px}.emoji-menu button:hover{background:#f1f5f1}.login-page{width:100%;height:100%;min-height:0;overflow:hidden;display:grid;grid-template-columns:minmax(0,1.05fr) minmax(360px,.95fr);background:#fff}.login-intro{position:relative;min-height:0;overflow:hidden;padding:clamp(30px,6.5dvh,48px) clamp(34px,7vw,110px);display:flex;flex-direction:column;color:#fff;background:#2468cf}.login-intro:before{content:"";position:absolute;inset:auto -14% -26% auto;width:480px;height:480px;border:1px solid rgba(255,255,255,.08);border-radius:50%;box-shadow:0 0 0 70px #ffffff04,0 0 0 140px #ffffff03}.brand-mark{width:42px;height:42px;display:inline-flex;align-items:center;justify-content:center;border:1px solid rgba(255,255,255,.22);border-radius:9px;color:#fff;background:#2468cf;box-shadow:0 5px 14px #1d58b121}.brand-mark svg{display:block;width:26px;height:26px;stroke-width:1.65}.login-brand{position:relative;z-index:1;display:flex;align-items:center;gap:12px}.login-brand .brand-mark{flex:0 0 auto;border-color:#ffffff42;background:#1659bc;box-shadow:0 6px 16px #0a306929}.login-brand>span:last-child{display:flex;flex-direction:column}.login-brand strong{font-size:15px;font-weight:600}.login-brand small{margin-top:3px;color:#ffffff94;font-size:9px}.login-intro-main{position:relative;z-index:1;margin:auto 0}.login-intro-main h1{max-width:600px;margin:0;font-size:clamp(30px,min(4.15vw,7.4dvh),62px);line-height:1.22;letter-spacing:0}.login-intro-foot{position:relative;z-index:1;align-self:flex-start;color:#ffffff75;font-size:9px}.login-form-panel{min-width:0;min-height:0;overflow-y:auto;padding:clamp(20px,6.25dvh,45px) clamp(22px,3.52vw,45px);display:flex;align-items:center;justify-content:center}.login-form{width:min(390px,100%);display:flex;flex-direction:column;gap:clamp(13px,2.78dvh,20px)}.login-form h2{margin:0;color:#172033;font-size:31px}.login-form div>p:last-child{margin:8px 0;color:var(--muted);font-size:13px}.login-form .eyebrow{color:#2468cf}.login-form label,.modal label,.editor-fields label{display:flex;flex-direction:column;gap:8px;color:#46504d;font-size:12px;font-weight:600}.login-form input,.modal input:not(.sr-only),.editor-fields input:not(.sr-only),.editor-fields textarea{width:100%;border:1px solid #dbe0dc;border-radius:5px;padding:12px 13px;color:var(--ink);background:#fbfcfa;outline:none;font-size:14px;font-weight:400;transition:.16s}.login-form input:focus{border-color:#2468cf;background:#fff;box-shadow:0 0 0 3px #2468cf17}.login-button{height:47px;margin-top:4px;background:#2468cf;box-shadow:none}.login-button:hover{background:#1d58b1}.form-error{padding:10px 12px;color:#a44935;background:#fff0ea;border-radius:5px;font-size:12px}.demo-hint{margin:-5px 0 0;color:#b0b6bd;font-size:10px;text-align:center}.inbox-layout{width:100%;height:100%;min-width:0;min-height:0;overflow:hidden;display:grid;grid-template-columns:clamp(238px,25vw,320px) minmax(0,1fr)}.conversation-list{position:relative;width:100%;height:100%;min-width:0;min-height:0;overflow:hidden;display:grid;grid-template-rows:auto auto minmax(0,1fr);border-right:1px solid var(--line);background:#fff}.conversation-controls{min-height:clamp(36px,5.55vmin,40px);padding:0 clamp(9px,1.8vmin,13px);display:flex;align-items:stretch;border-bottom:1px solid var(--line);background:#fff}.filter-tabs{min-width:0;flex:1;display:flex;gap:2px}.filter-tabs button{position:relative;min-width:0;flex:1;padding:0 3px;border:0;color:#8a918e;background:transparent;cursor:pointer;font-size:clamp(9px,1.4vmin,10px)}.filter-tabs button.active{color:var(--green);font-weight:700}.filter-tabs button.active:after{content:"";position:absolute;right:5px;bottom:-1px;left:5px;height:2px;background:var(--coral)}.compact-search-button,.compact-search button{width:clamp(29px,4.45vmin,32px);min-width:clamp(29px,4.45vmin,32px);padding:0;display:inline-flex;align-items:center;justify-content:center;border:0;color:#8d9692;background:transparent;cursor:pointer}.compact-search-button:hover,.compact-search button:hover{color:var(--green);background:#f4f7f4}.conversation-controls.searching{padding-top:clamp(4px,.7vmin,5px);padding-bottom:clamp(4px,.7vmin,5px)}.compact-search{width:100%;min-width:0;display:flex;align-items:center;gap:7px;padding-left:10px;border:1px solid #dfe4df;border-radius:5px;color:#8d9692;background:#f8faf8}.compact-search input{width:100%;min-width:0;border:0;outline:0;color:var(--ink);background:transparent;font-size:clamp(10px,1.67vmin,12px)}.conversation-scroll{min-height:0;overflow-y:auto}.conversation-item{position:relative;width:100%;min-height:clamp(48px,7.5vmin,56px);padding:clamp(7px,1.25vmin,9px) clamp(11px,2.15vmin,15px);display:grid;grid-template-columns:clamp(28px,4.35vmin,32px) minmax(0,1fr);gap:clamp(7px,1.25vmin,9px);align-items:center;border:0;border-bottom:1px solid #eff1ee;text-align:left;background:#fff;cursor:pointer}.conversation-item .avatar-sm{--avatar-size: clamp(28px, 4.35vmin, 32px);font-size:clamp(10px,1.67vmin,12px)}.conversation-item:hover{background:#fafbf9}.conversation-item.pinned{background:#f3f5f3}.conversation-item.pinned:hover{background:#eef2ef}.conversation-item.selected{background:#fff}.conversation-item.pinned.selected{background:#f3f5f3}.conversation-item.selected:before{content:"";position:absolute;z-index:2;left:0;top:clamp(8px,1.4vmin,10px);bottom:clamp(8px,1.4vmin,10px);width:clamp(2px,.42vmin,3px);background:#e5b544}.conversation-item.opening:after{content:"";position:absolute;z-index:1;top:0;right:0;bottom:0;left:0;pointer-events:none;background:#e5b5441f;animation:conversation-open-flash .22s ease-out both}@keyframes conversation-open-flash{0%{opacity:1}to{opacity:0}}.conversation-item.has-status-indicator .preview-message{padding-right:clamp(20px,3.6vmin,26px)}.conversation-item.has-unread .preview-top 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42px}.editor-fields.two-column{display:grid;grid-template-columns:1fr 1fr;gap:15px}.editor-fields .span-two{grid-column:1 / -1}.editor-fields textarea{resize:vertical;line-height:1.55}.secret-input{height:43px;padding:0 11px;display:flex;align-items:center;gap:7px;border:1px solid #dbe0dc;border-radius:5px;color:#8b9390;background:#fbfcfa}.secret-input:focus-within{border-color:#6c9389;background:#fff;box-shadow:0 0 0 3px #154c420f}.secret-input input{min-width:0;padding:0;border:0;background:transparent;box-shadow:none!important}.qr-content{margin:18px 0 0 42px;display:grid;grid-template-columns:158px 1fr;gap:20px;align-items:center}.qr-preview{width:158px;aspect-ratio:1;display:flex;align-items:center;justify-content:center;border:1px solid #e0e4e0;border-radius:6px;background:#fff}.qr-preview img{width:146px;height:146px;object-fit:contain}.qr-open-button{width:100%;height:100%;padding:5px;border:0;border-radius:inherit;background:#fff;cursor:zoom-in}.qr-open-button img{width:100%;height:100%;object-fit:contain}.qr-download-button{position:absolute;right:2px;bottom:2px;width:25px;height:25px;display:inline-flex;align-items:center;justify-content:center;border-radius:4px;color:#fff;background:#154c42e0}.qr-lightbox{position:fixed;z-index:120;top:0;right:0;bottom:0;left:0;padding:20px;display:flex;align-items:center;justify-content:center;background:#0f19169e;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.qr-lightbox-card{width:min(380px,calc(100vw - 32px));padding:17px;display:flex;flex-direction:column;gap:13px;border-radius:7px;background:#fff;box-shadow:0 24px 80px #0000003d}.qr-lightbox-card header{display:flex;align-items:center;justify-content:space-between}.qr-lightbox-card header strong{font-size:14px}.qr-lightbox-card>img{width:100%;aspect-ratio:1;object-fit:contain}.qr-lightbox-card>a{text-decoration:none}.qr-error{display:flex;flex-direction:column;align-items:center;gap:7px;color:#9ba29f;font-size:9px}.qr-details{min-width:0;display:flex;flex-direction:column;gap:10px}.qr-details>span{color:var(--muted);font-size:9px}.qr-details>div:last-child{display:flex;flex-wrap:wrap;gap:7px}.qr-details a{text-decoration:none}.modal-wide{width:min(680px,100%)}.modal textarea{width:100%;min-height:90px;padding:12px 13px;border:1px solid #dbe0dc;border-radius:5px;color:var(--ink);background:#fbfcfa;outline:none;font:inherit;font-size:14px;line-height:1.55;resize:vertical}.modal textarea:focus{border-color:#6c9389;background:#fff;box-shadow:0 0 0 3px #154c420f}.miniapp-modal .qr-content{margin-left:0}@media(max-width:900px){.dashboard-shell{grid-template-columns:190px minmax(0,1fr)}.conversation-actions .secondary-button{width:36px;padding:0;font-size:0}.login-page{grid-template-columns:minmax(320px,.8fr) minmax(380px,1.2fr)}.login-intro{padding:34px}}@media(max-width:680px){body{overflow:hidden}.mobile-only,.mobile-brand{display:flex}.hide-mobile{display:none}.inbox-layout{display:block;min-height:0}.conversation-list{height:100%;border-right:0}.conversation-panel{display:none;height:100%}.mobile-chat-open .conversation-list{display:none}.mobile-chat-open .conversation-panel{display:grid}.conversation-header{padding:0 11px}.conversation-actions{gap:4px}.staff-messages{padding:20px 13px}.staff-messages .message-wrap{max-width:78%}.staff-composer{padding:9px 9px calc(7px + env(safe-area-inset-bottom))}.composer-caption{display:none}.page-content{padding:23px 15px 40px}.page-header{align-items:flex-start;gap:15px}.page-header h1{font-size:23px}.page-header .primary-button{padding:0 11px;white-space:nowrap}.metric-row{gap:7px}.metric-row div{min-height:76px;padding:13px}.metric-row strong{font-size:21px}.two-column{grid-template-columns:1fr}.editor-actions{flex-direction:column-reverse;align-items:stretch}.editor-actions button{white-space:nowrap}.editor-fields,.qr-content{margin-left:0}.editor-fields.two-column{grid-template-columns:1fr}.editor-fields .span-two{grid-column:auto}.qr-content{grid-template-columns:120px 1fr;gap:13px}.qr-preview{width:120px}.qr-preview img{width:110px;height:110px}.login-page{display:block;min-height:100dvh;overflow-y:auto;background:#fff}.login-intro{display:none}.login-form-panel{min-height:100dvh;padding:calc(28px + env(safe-area-inset-top)) 24px calc(28px + env(safe-area-inset-bottom));align-items:center}.login-form{width:min(400px,100%);padding:0;border:0;background:#fff;box-shadow:none}.mobile-brand{align-items:center;gap:10px;margin-bottom:clamp(30px,9dvh,64px)}.mobile-brand>span:last-child{display:flex;flex-direction:column}.mobile-brand b{color:#172033;font-size:14px}.mobile-brand small{margin-top:2px;color:#929b97;font-size:9px}.mobile-brand .brand-mark{width:38px;height:38px;background:#2468cf}.login-form h2{font-size:25px}}@media(max-height:520px)and (max-width:680px){.login-form-panel{align-items:flex-start}.mobile-brand{margin-bottom:24px}}@media(max-width:480px){.page-content{padding-right:12px;padding-left:12px}.page-header{align-items:stretch;flex-direction:column;gap:12px}.page-header>.primary-button{align-self:flex-start}}@media(max-width:680px){.visitor-header{min-height:calc(clamp(64px,17.436vw,68px) + env(safe-area-inset-top));padding:env(safe-area-inset-top) clamp(14px,3.846vw,16px) 0;grid-template-columns:clamp(72px,19.487vw,76px) 1fr clamp(72px,19.487vw,76px)}.visitor-title strong{font-size:clamp(19px,5.128vw,20px)}.visitor-title span{gap:clamp(4px,1.282vw,5px);font-size:clamp(11px,3.077vw,12px)}.complaint-button{height:clamp(28px,7.692vw,30px);padding:0 clamp(9px,2.564vw,10px);border-radius:6px;font-size:12px}.visitor-messages{padding:clamp(18px,5.128vw,20px) clamp(14px,3.846vw,15px) clamp(24px,7.179vw,28px)}.message-time-divider{margin:clamp(2px,.769vw,3px) auto clamp(13px,4.103vw,16px);font-size:clamp(10px,2.821vw,11px)}.message-row{gap:clamp(11px,3.333vw,13px);margin-bottom:clamp(18px,5.128vw,20px)}.visitor-message-avatar{width:clamp(48px,15.385vw,60px);min-width:clamp(48px,15.385vw,60px);max-width:clamp(48px,15.385vw,60px);height:clamp(48px,15.385vw,60px);min-height:clamp(48px,15.385vw,60px);max-height:clamp(48px,15.385vw,60px);flex-basis:clamp(48px,15.385vw,60px)}.visitor-sender-label{font-size:clamp(14px,4.359vw,17px)}.bubble{padding:clamp(9px,2.564vw,10px) clamp(11px,3.077vw,12px);border-radius:clamp(4px,1.282vw,5px);font-size:clamp(14px,3.846vw,15px)}.bubble-media{padding:3px}.bubble-media.bubble-with-quote{padding:clamp(7px,2.051vw,8px)}.recall-notice{margin-bottom:clamp(16px,5.128vw,18px)}.recall-notice span{min-height:clamp(20px,5.641vw,22px);padding:clamp(3px,.769vw,4px) clamp(7px,2.051vw,8px);font-size:clamp(10px,2.821vw,11px)}.visitor-footer{padding:clamp(10px,3.077vw,12px) clamp(14px,4.359vw,17px) calc(clamp(12px,3.846vw,15px) + env(safe-area-inset-bottom))}.composer-compact,.composer-row{min-height:clamp(54px,15.641vw,61px)}.composer-row{gap:clamp(8px,2.821vw,11px)}.composer-compact textarea{--visitor-input-height: clamp(49px, 13.846vw, 54px);max-height:clamp(101px,27.179vw,106px);padding:calc((var(--visitor-input-height) - 26px) / 2) clamp(13px,4.103vw,16px);border-radius:clamp(24px,6.923vw,27px);font-size:clamp(16px,4.359vw,17px);line-height:26px}.visitor-add-button{width:clamp(30px,8.205vw,32px);height:clamp(30px,8.205vw,32px)}.visitor-send-button{width:clamp(84px,23.59vw,92px);height:clamp(45px,12.821vw,50px);border-radius:clamp(23px,6.41vw,25px);font-size:clamp(15px,4.359vw,17px)}.media-choice-menu{--media-panel-height: calc(clamp(124px, 36.41vw, 142px) + env(safe-area-inset-bottom)) ;padding:clamp(16px,4.615vw,18px) clamp(18px,5.641vw,22px) calc(clamp(16px,4.615vw,18px) + env(safe-area-inset-bottom));gap:clamp(16px,5.128vw,20px)}.media-choice-menu button{width:clamp(56px,16.41vw,64px);min-height:clamp(80px,23.077vw,90px);gap:clamp(6px,2.051vw,8px);font-size:clamp(11px,3.077vw,12px)}.media-choice-icon{width:clamp(48px,13.846vw,54px);height:clamp(48px,13.846vw,54px)}}.dashboard-shell{width:100%;height:100vh;height:var(--dashboard-visual-height, 100dvh);min-height:0;overflow:hidden;display:grid;grid-template-columns:clamp(176px,17.5vw,224px) minmax(0,1fr);color:var(--ink);background:var(--wash)}.workspace-sidebar{min-height:0;overflow-y:auto;padding:clamp(14px,3.06dvh,22px) 13px clamp(10px,2.08dvh,15px);display:flex;flex-direction:column;border-right:1px solid var(--line);background:#fff}.workspace-brand{min-height:clamp(38px,6.11dvh,44px);padding:0 7px clamp(13px,2.92dvh,21px);display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--line)}.workspace-brand .brand-mark{width:35px;height:35px}.workspace-brand>span:last-child,.workspace-user>span{min-width:0;display:flex;flex:1;flex-direction:column}.workspace-brand strong{color:var(--ink);font-size:14px}.workspace-brand small,.workspace-user small{margin-top:3px;color:#9aa29e;font-size:9px}.workspace-nav{margin:clamp(14px,3.47dvh,25px) 0;display:flex;flex-direction:column;gap:clamp(3px,.7dvh,5px)}.workspace-nav button{position:relative;min-height:clamp(37px,5.97dvh,43px);padding:0 12px;display:flex;gap:11px;align-items:center;border:0;border-radius:6px;color:#7d8883;background:transparent;cursor:pointer;font-size:clamp(11px,1.02vw,13px);text-align:left}.workspace-nav button:hover{color:var(--ink);background:#f5f8f5}.workspace-nav button.active{color:var(--green);background:#eaf3ef;font-weight:600}.workspace-nav button.active:before{content:"";position:absolute;left:-13px;width:3px;height:23px;border-radius:0 2px 2px 0;background:var(--coral)}.workspace-nav button i{margin-left:auto;min-width:19px;height:19px;padding:0 5px;display:inline-flex;justify-content:center;align-items:center;border-radius:10px;color:#fff;background:var(--coral);font-size:9px;font-style:normal}.workspace-status{margin-top:auto;padding:13px 11px;border:1px solid #e5ebe6;border-radius:6px;background:#f8faf8}.workspace-status span{display:flex;align-items:center;gap:7px;color:#53625c;font-size:10px}.workspace-status span i{width:7px;height:7px;border-radius:50%;background:#48a581;box-shadow:0 0 0 3px #48a5811a}.workspace-status small{display:block;margin:6px 0 0 14px;color:#98a39e;font-size:9px}.workspace-user{margin-top:14px;padding:14px 5px 0;display:flex;align-items:center;gap:9px;border-top:1px solid var(--line)}.workspace-user strong{overflow:hidden;color:var(--ink);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.workspace-user .icon-button{color:#87938d}.workspace-avatar-button{position:relative;width:34px;height:34px;flex:0 0 34px;padding:0;border:0;border-radius:50%;background:transparent;cursor:pointer}.workspace-avatar-button>svg{position:absolute;right:-3px;bottom:-2px;width:15px;height:15px;padding:3px;border:1px solid #fff;border-radius:50%;color:#fff;background:var(--green-2)}.dashboard-content{min-width:0;min-height:0;overflow:hidden;display:flex;flex-direction:column}.dashboard-content>.page-content{flex:1 1 auto;min-height:0;overflow-y:auto;overscroll-behavior:contain}.dashboard-content>.inbox-layout{flex:1}body.app-admin-scroll{overflow:hidden}.admin-dashboard{height:100dvh;min-height:0;overflow:hidden;align-items:stretch}.admin-dashboard .workspace-sidebar{position:sticky;top:0;height:100dvh;max-height:100dvh}.admin-dashboard .dashboard-content{min-height:0;overflow:hidden}.admin-dashboard .dashboard-content>.page-content{min-height:0;height:100%;overflow:hidden;display:flex;flex-direction:column}.admin-dashboard .page-content>.data-section{min-width:0;min-height:0;flex:1 1 auto;display:flex;flex-direction:column;overflow:hidden}.admin-dashboard .page-content>.data-section .table-wrap{max-height:none;min-height:0;flex:1 1 auto;overflow:auto;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}.admin-dashboard .page-content>.data-section .table-wrap thead th{position:sticky;z-index:1;top:0;background:#fafbf9}.dashboard-shell.staff-dashboard{grid-template-columns:minmax(0,1fr)}.staff-inbox-profile{padding:clamp(10px,2.22dvh,16px) 17px clamp(8px,1.8dvh,13px);border-bottom:1px solid var(--line);background:#fff}.staff-profile-head{display:flex;align-items:center;gap:10px}.staff-profile-head>span{min-width:0;flex:1;display:flex;flex-direction:column}.staff-profile-head strong{overflow:hidden;font-size:13px;text-overflow:ellipsis;white-space:nowrap}.staff-profile-head small{margin-top:3px;color:#909995;font-size:9px}.staff-avatar-button{position:relative;width:44px;height:44px;flex:0 0 44px;padding:0;border:0;border-radius:50%;background:transparent;cursor:pointer}.staff-avatar-button>img{width:44px;height:44px;display:block;border-radius:50%;object-fit:cover}.staff-avatar-button>svg{position:absolute;right:-2px;bottom:-1px;width:18px;height:18px;padding:3px;border:2px solid #fff;border-radius:50%;color:#fff;background:var(--green-2)}.staff-name-row{min-width:0;display:flex;align-items:center;gap:6px}.staff-name-row strong{min-width:0}.staff-status-pill{min-height:23px;padding:0 8px;display:inline-flex;align-items:center;gap:5px;border:0;border-radius:12px;color:#8a938f;background:#f0f2f0;cursor:pointer;font-size:9px}.staff-status-pill i{width:6px;height:6px;border-radius:50%;background:#aeb5b1}.staff-status-pill.online{color:#2d735d;background:#eaf4ef}.staff-status-pill.online i{background:#42a37b;box-shadow:0 0 0 2px #42a37b1f}.staff-miniapp-row{position:relative;min-width:0;margin-top:clamp(7px,1.8dvh,13px);padding:clamp(6px,1.4dvh,10px);display:grid;grid-template-columns:clamp(52px,9.72dvh,70px) minmax(0,1fr);gap:10px;align-items:center;border:1px solid #e5e9e5;border-radius:6px;background:#f8faf8}.staff-complaint-entry{position:relative;min-height:23px;padding:0 7px;display:inline-flex;align-items:center;gap:4px;border:0;border-radius:12px;color:#6f7b76;background:#f0f2f0;cursor:pointer;font-size:9px;white-space:nowrap}.staff-complaint-entry:hover{color:#286d58;background:#eaf4ef}.staff-complaint-entry i{position:absolute;top:-6px;right:-5px;min-width:15px;height:15px;padding:0 4px;display:inline-flex;align-items:center;justify-content:center;border:2px solid #fff;border-radius:9px;color:#fff;background:#e5484d;font-size:8px;font-style:normal;font-weight:700}.complaints-page{overflow:hidden;display:flex;flex-direction:column}.complaint-data-section{min-height:0}.complaint-table{min-width:890px}.complaint-table-reason{max-width:280px;display:flex;flex-direction:column;gap:4px}.complaint-table-reason strong,.complaint-table-reason small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.complaint-table-reason strong{color:var(--ink);font-size:11px}.complaint-table-reason small{color:#929a96;font-size:9px;font-weight:400}.complaint-customer{min-width:150px}.complaint-customer .avatar{--avatar-size: 32px}.complaint-dialog-title{min-width:0;display:flex;align-items:center;gap:10px}.complaint-dialog-title>span{min-width:0;display:flex;flex-direction:column;gap:4px}.complaint-dialog-title strong,.complaint-dialog-title small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.complaint-status{width:fit-content;padding:4px 7px;display:inline-flex;border-radius:4px;font-size:9px;font-style:normal;white-space:nowrap}.complaint-status.pending{color:#a45b3d;background:#fbeddf}.complaint-status.processed{color:#39725f;background:#e6f2ed}.complaint-handle-button{min-width:58px;min-height:32px;padding:0 12px}.complaint-detail-scroll{min-height:0;flex:1;overflow-y:auto;overscroll-behavior:contain;padding:18px}.complaint-detail-info{margin:0;padding:4px 15px;border:1px solid var(--line);border-radius:6px;background:#fff}.complaint-detail-info>div{min-height:42px;display:grid;grid-template-columns:85px minmax(0,1fr);gap:10px;align-items:center;border-bottom:1px solid #eef1ee}.complaint-detail-info>div:last-child{border-bottom:0}.complaint-detail-info dt{color:#8b9490;font-size:10px}.complaint-detail-info dd{margin:0;color:#3f4b46;font-size:11px;line-height:1.6}.complaint-detail-section{margin-top:16px;padding:15px;border:1px solid var(--line);border-radius:6px;background:#fff}.complaint-detail-section h3{margin:0 0 12px;font-size:12px;font-weight:600}.complaint-detail-section h3 small{color:#969e9a;font-size:9px;font-weight:400}.complaint-image-grid{display:grid;grid-template-columns:repeat(4,minmax(70px,1fr));gap:8px}.complaint-evidence-image{aspect-ratio:1;padding:0;overflow:hidden;display:flex;align-items:center;justify-content:center;border:0;border-radius:4px;background:#eef1ee;cursor:zoom-in}.complaint-evidence-image img{width:100%;height:100%;display:block;object-fit:cover}.complaint-evidence-list{display:flex;flex-direction:column;gap:9px}.complaint-evidence-list>div{padding:10px 11px;border-radius:5px;background:#f5f7f5}.complaint-evidence-list header{display:flex;justify-content:space-between;gap:10px}.complaint-evidence-list header strong{font-size:10px}.complaint-evidence-list header time{color:#9aa19e;font-size:9px}.complaint-evidence-list p{margin:7px 0 0;color:#444f4a;font-size:11px;line-height:1.65;white-space:pre-wrap;word-break:break-word}.complaint-evidence-video{width:min(280px,100%);max-height:260px;margin-top:8px;display:block;background:#222}.complaint-evidence-list .complaint-evidence-image{width:min(180px,50%);margin-top:8px}.complaint-media-loading{width:70px;height:70px;display:flex;align-items:center;justify-content:center;background:#eef1ee}.complaint-detail-empty{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:9px;color:#a2aaa6}.complaint-detail-empty p{margin:0;font-size:11px}.staff-complaints-backdrop{position:fixed;z-index:79;top:0;right:0;bottom:0;left:0;padding:clamp(12px,3vmin,32px);overflow:hidden;display:flex;align-items:center;justify-content:center;overscroll-behavior:none;touch-action:none;background:#101f1b2e}.staff-complaints-panel{position:relative;width:clamp(420px,50vw,780px);height:clamp(430px,74dvh,700px);min-width:0;min-height:0;max-width:calc(100vw - 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